Vikas Gawri Breaks Down Service Charge Rules: Know Your Rights

In a recent and much eye-opening video, digital creator Vikas Gawri insightfully broke down a crucial consumer rights update that every restaurant-goer in India should really know: Service charge is not mandatory. Yes, you read that completely right.

What Happened?

The Delhi High Court has recently clearly stated that restaurants cannot force the customers to pay a service charge. Despite this strict ruling, many eateries in major cities like Delhi, Mumbai, Bangalore, and Pune are still including it in the bill and claim that it's mandatory.

What Did Vikas Gawri Highlight?

In his signature style, Vikas re-enacted a very common restaurant scenario where the diners are surprised to see a 10% service charge still added to the bill. He emphasized that even if the menu says that it's mandatory, the law says otherwise. You have the complete right to refuse to pay it.

What Should You Do If a Restaurant Forces It?

• Politely pay the actual bill (excluding the service charge).
• Always ask for a "paid" stamp from the restaurant as a proof.
• File a legal complaint on the National Consumer Helpline (NCH) with that bill.
• Strict action will be taken against the restaurant for enforcing that illegal charge.

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A post shared by Vikas Gawri (@marketians)

Why This Matters

This isn't just about money, it's also about the consumer empowerment. Vikas Gawri's content serves as a very vital reminder that being aware of your rights is the initial step to protecting them. His video not only fully informs but also equips you with a clear action plan if you're ever stuck in such a situation.

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